Got an e-mail
or saw a charge?
Asterallis is the company behind Kanban Pesquisa and Selene. If the name showed up on your card statement or in your inbox, it came from one of the two.
- on the card statement
- ASTERALLISR$ 24,90
- in the inbox
- Kanban Pesquisasuporte@kanbanpesquisa.com.br
I saw a charge
Today only Kanban Pesquisa charges. Selene does not yet: places open through the waitlist, with no card.
- on the statement
- It appears as ASTERALLIS.
- product
- Kanban Pesquisa, Premium and Super Premium plans.
- prices
- Premium: R$ 24.90 or R$ 29.90 a month, or R$ 209.00 a year. Super Premium: R$ 49.90 or R$ 59.90 a month, or R$ 419.00 a year.
- payment
- Credit card, renewed automatically on the same card every month or every year, until you cancel.
- to cancel
- Under Gerenciar assinatura (manage subscription), in your Kanban Pesquisa account. The plan stays active until the end of the period already paid.
- to withdraw
- Within 7 days of the purchase, write to suporte@kanbanpesquisa.com.br. The full amount goes back to the same card.
- not yours?
- Write to suporte@kanbanpesquisa.com.br with the date and the amount of the charge.
I got an e-mail
Each product writes from its own address. Check the sender.
- suporte@kanbanpesquisa.com.br
- Kanban Pesquisa. Project invitations, e-mail confirmation, sign-in links or codes, new passwords, task and deadline notices and, for those who opted in, news.
- selene@avisos.asterallis.com
- Selene. The weekly analysis of each profile, every Monday.
- receipts and renewals
- They come from the payment processor, on behalf of Kanban Pesquisa.
To write to us
Who answers each subject.
- contato@asterallis.com
- The company: questions, ideas and partnerships.
- suporte@kanbanpesquisa.com.br
- Kanban Pesquisa: access, subscription and requests about your data.
- contato@kanbanpesquisa.com.br
- Kanban Pesquisa: feedback and proposals.
- contato@studioselene.app
- Selene: general contact.
- privacidade@asterallis.com
- Selene: requests about your data, leaving the waitlist or closing your account.